IIOpens Oct 7
School of AI
Advanced, safe AI for assistants.
Explore the schoolKeyPlayers Academy
The standard behind every KeyPlayers assistant.
KeyPlayers assistants train here for their work with North American businesses: practical courses, AI taught with privacy rules, and a graded final that earns a credential clients can check.
Hiring? See how we train Verify a credential
KeyPlayers Academy · Trainee view
Executive and Operations
General Admin VA
KP-GA-101 · General Admin VA: Running the Back Office
8 modules23 lessons6 hours7 downloads
- 1The General Admin seat3 lessons · 39 min
- 2Inbox operations3 lessons · 42 min
- 3Calendar and scheduling3 lessons · 45 min
- 4Documents and data3 lessons · 48 min
+ 4 more modules, ending in a graded final
Credential
KeyPlayers AI-Trained General Admin VA
Verifiable by IDValid 12 months
By the numbers
A full curriculum, written and in the library.
Counted live from the course library across all 18 programs, including the 13 that open on October 7.
- Schools
- 7Schoolsfrom Foundation Year to industry
- Programs
- 18Programseach ending in a credential
- Courses
- 48Courses276 modules in all
- Lessons
- 759Lessonsabout 175 hours of reading
- Practicals
- 71Practicalsrealistic tasks, reviewed
- Downloads
- 310Downloadstemplates, checklists, workbooks
- Graded finals
- 19Graded finalsmarked against a rubric
The standard
Five rules every program follows
The same rules apply to every trainee, in every school.
- 01
Foundations first
Every trainee starts with North American business operations, professional communication, security and safe AI use.
- 02
AI with privacy rules
Client and personal details never go into an AI prompt, and every final includes a log of what AI did and what was checked.
- 03
Graded finals
A realistic case graded by a trainer against a written rubric. Critical mistakes fail it, whatever the score.
- 04
Outside review
Programs are signed off before they open, by a CPA, lawyer or licensed practitioner where the work calls for one, and again every year.
- 05
Verifiable credentials
Every credential has an ID anyone can check. It's valid for 12 months and renewed with a yearly update.
Schools and programs
The Foundation Year, then one of six schools
Every assistant starts in the Foundation Year, then joins a program in one of our schools. 2 programs are open now and 13 more open on October 7, with 3 more soon after.
Where everyone starts
Foundation Year
North American business operations, professional communication, security and safe AI use. Every trainee completes it before any school's programs.
About the Foundation YearIIIOpens Oct 7
School of Executive and Operations Support
Running a founder's day and a business's back office.
- General Admin VA1 course, graded simulation
- Executive Assistant8 courses, graded simulation
- Tech & Automation1 course, graded practical
- Client Experience & Support1 course, graded simulation
IVOpens Oct 7
School of Sales and Growth
Leads, booked calls and content that moves the pipeline.
Explore the schoolVOpens Oct 7
School of Agency Operations
The seats a marketing agency hires for.
- Media Buyer2 courses, graded simulation
- AEO and SEO2 courses, graded simulation
- Client Success Manager1 course, graded simulation
- Agency Operations1 course, graded simulation
VIOpening soon
School of Finance and Lending
Regulated work, done right and within scope.
- Canadian Bookkeeping7 courses, graded practicalOpening soon
- Mortgage3 courses, graded simulationOpens Oct 7
VII2 of 4 open
School of Industry Operations
The language, tools and rhythms of a specific industry.
- Real Estate1 course, graded simulationOpening soon
- Home Services1 course, graded simulationOpen to apply
- Construction Operations EA1 course, graded simulationOpen to apply
- Fitness & Gyms1 course, graded simulationOpens Oct 7
Inside the courses
What trainees actually work with
Real excerpts from the Academy's courses and finals, exactly as trainees and trainers see them.
PracticalKP-VA-101 · Module 9
Secure a shift and respond to a suspected compromise
68 minutesText response
During a remote shift, you receive a vendor bank-change email, a surprise MFA prompt, and an owner-style gift-card message. You later realize you entered your password on a lookalike sign-in page. A customer export is also stored in an unapproved personal folder.
You hand in
- 1Threat triage table
- 2Incident report
- 3Evidence and do-not-do list
- 4Containment-support plan
- 5Prevention checklist
DownloadsKP-MG-101 · 11 files
- The Canadian Mortgage VA Field GuideGuidePDF
- Can I Say This? Scope CardCheat sheetPDF
- Pipeline Board WorkbookWorkbookExcel
- Document Checklists by Deal TypeChecklistPDF
- Document Chasing TemplatesTemplatePDF
- Conditions Tracker WorkbookTemplateExcel
- Closing and Funding TimelineGuidePDF
Trainees download these once they sign in.
Knowledge checkKP-VA-101 · Module 1
Which request belongs in stop-and-escalate?
- Rename three approved files
- Add an agenda to a scheduled meeting
- Send a one-time code to a caller who claims to be the owner
- Update a task after the reviewer approves it
Why: Credential and one-time-code requests are high-risk and require trusted-channel verification and escalation.
Grading rubricPass mark 80%
Wire fraud and security
Suspicious email handled correctly and escalated by phone; data kept in Dotloop.
- 0 to 2The trainee sends or confirms wiring or bank details (critical failure), replies to the suspicious email, or doesn't warn the buyer.
- 3 to 5No details confirmed, but the escalation is by email or Slack only, is slow, or the suspicious email is forwarded around.
- 6 to 8The buyer is told in the existing thread not to send money or reply. Morgan and title are called by phone on numbers already in the file, the broker is told, nothing in the email is clicked or forwarded, and client documents stay in Dotloop with no IDs or account numbers in email, Slack or AI.
- 9 to 10All of the 6 to 8 standard, plus the write-up names the specific red flags and gives the time of each action.
Automatic fail: Sending, forwarding or confirming wiring instructions or bank details.
Admissions
From the skills quiz to a credential
New to KeyPlayers? Start with the skills quiz. It's the quickest way to see whether you're ready to apply.
- 1Take the skills quiz
Nine real workplace situations. You'll see your score and what each answer means.
- 2Apply to KeyPlayers
Candidates who pass screening, and KeyPlayers team members, get an Academy account.
- 3Complete Foundations
Every trainee starts here, and it's the entry requirement for every other program.
- 4Apply for a program
Role and industry programs are by application. The admissions team reviews each one.
- 5Pass the final
A graded simulation or practical. Pass it and you earn a credential clients can check.
Does it cost anything?
No. Training is free for KeyPlayers candidates and team members.
Who can join?
KeyPlayers candidates who have passed screening, and people already working with KeyPlayers. Apply to KeyPlayers first.
How is my work graded?
Quizzes are marked automatically. Final assessments are graded by a KeyPlayers trainer against a written rubric; AI may prepare a first draft of the scores, and the trainer decides every result.
Can I use AI tools?
Yes, the way the courses teach: you log where you used them and what you checked, and client or personal data never goes into an AI tool.
What if I don't pass a final?
You get written feedback and a second attempt. If you think a result is wrong, you can ask for a review by a different trainer.
How does a client check a credential?
Every credential has an ID. Anyone can enter it on the verification page to see whether it's genuine and current.
How long does a credential last?
12 months. After that the verification page shows it as expired until it's renewed, so a client always sees whether it's current.
Who reviews the programs?
The Training Manager reviews every program's content. Programs that touch tax and payroll also need a CPA's sign-off, and industry programs need a licensed or senior practitioner.
For assistants
See where you stand, then apply.
Nine real workplace situations, with your score and what each answer means. Training is free for KeyPlayers candidates.
For businesses
Hire an assistant who's been through all of this.
KeyPlayers assistants train and are graded here. Ask us which programs fit your business and how we match you with the right person.