North American business operations, professional communication, task and file discipline, safe AI use and security. Required before every other program.
Every KeyPlayers trainee. Enrolment is automatic once you have an Academy account, and every other program builds on it.
Every trainee is enrolled automatically.
What a graduate can do
By the end of the program, trainees can:
Classify a request as act, ask first, or stop and escalate
Convert a vague request into a concise confirmation
Triage messages into reply, route, task, reference, archive, spam, or escalation paths
Apply a client-approved folder, filename, version, and permission convention
Create a task with an owner, outcome, due point, dependencies, and acceptance criteria
Frame a research question with scope, geography, date, audience, and source standards
Curriculum
What's taught, course by course
Modules pair lessons with quizzes. Modules marked Drill include hands-on practice on a realistic task. Downloads are available to trainees once they sign in.
1
KP-VA-101
KeyPlayers Virtual Assistant Foundations: North American Business Operations
A 10-hour, entry-level course for Filipino virtual assistants preparing to support US and Canadian businesses. Trainees practice scope control, remote communication, email and calendar work, office files, task coordination, research and CRM hygiene, customer service, SOPs and quality control, cybersecurity and privacy, North American conventions, and safe AI use.
1
The VA Role: Scope, Authority, and Professional Trust
Drill
2
Professional Remote Communication
Drill
3
Email, Calendar, and Meeting Support
Drill
Assessment
How it's assessed
Trainees work through every module, with quizzes and hands-on drills along the way. The credential is issued once every required course is complete.
Optional assessments
KeyPlayers Written English Standard
Write four real messages for a North American founder: a reply to an upset client, a five-bullet summary of a long thread, a Slack status update with a blocker, and a short email declining a request outside your authority. Graded against the KeyPlayers Written English Standard (Levels 1 to 4).
Review and sign-off
A program opens to trainees only once each review below is signed off. Every sign-off records exactly which version of the content was reviewed, and lasts 12 months, so the program is reviewed again every year.
Content review
Reviewed by: Training Manager
Status: Opening soon
How the credential is verified
Graduates earn the KeyPlayers AI-Trained VA, with its own credential ID.
Anyone can enter that ID on the verification page to see whether it's valid, expired, suspended or revoked.
It's valid for 12 months. After that it shows as expired until it's renewed through the yearly update.
Every trainee is enrolled automatically. New to KeyPlayers? Take the skills quiz, then apply. Already training with us? Open the program from your Academy account.
