The training program behind every KeyPlayers assistant
School of Executive and Operations Support
Opens October 7Customer support queues, follow-up, reviews and keeping customers happy on the client's behalf.
This program opens on Wednesday, October 7. Applications open the same day.
Assistants who hold the KeyPlayers AI-Trained VA and want to do this work for clients.
By application, after KeyPlayers Foundations. The admissions team reviews every application.
Every graduate has already done this work once, under grading. The final asks them to produce:
Curriculum
Modules pair lessons with quizzes. Modules marked Drill include hands-on practice on a realistic task. Downloads are available to trainees once they sign in.
Running a small business's customer support: the helpdesk and inbox, writing replies people like, policies and escalation, refunds and exchanges within the rules, reviews and reputation, retention and win-back, AI-assisted support, and the weekly support report. Builds on Virtual Assistant Foundations.
Assessment
A realistic case, worked the way a client would expect. A KeyPlayers trainer grades it against the rubric below. AI may prepare first-draft scores backed by exact quotes from the work, and the trainer decides every result.
Clear a realistic Gorgias queue for Maple & Moss: order questions, returns, a damaged item, an angry customer, a subscription cancellation, a negative review and a safety report.
Every refund, replacement and exception within the matrix or escalated correctly.
Warm, clear, correct; acknowledge, answer, next step.
A program opens to trainees only once each review below is signed off. Every sign-off records exactly which version of the content was reviewed, and lasts 12 months, so the program is reviewed again every year.
Status: Opens October 7
By application, after KeyPlayers Foundations. The admissions team reviews every application. New to KeyPlayers? Take the skills quiz, then apply. Already training with us? Open the program from your Academy account.
School of Executive and Operations Support
Running a founder's day and a business's back office.
View the schoolFor assistants
Nine real workplace situations, with your score and what each answer means. Training is free for KeyPlayers candidates.
Files open for trainees inside the Academy after sign-in.
Safety and out-of-policy issues escalated fast with clear notes.
Tags, states and macros used properly; nothing left hanging.
Review reply is short, human and takes it offline; nothing faked.
Report leads with the answer and turns tickets into useful insight.
Written feedback on every result. A result can be appealed within 7 days, and a different trainer decides the appeal.
For businesses
KeyPlayers assistants train and are graded here. Ask us which programs fit your business and how we match you with the right person.
