The training program behind every KeyPlayers assistant
School of Industry Operations
Opens October 7Member services for gyms and studios: bookings, onboarding, retention, billing questions and community.
This program opens on Wednesday, October 7. Applications open the same day.
Assistants who hold the KeyPlayers AI-Trained VA and want to do this work for clients.
By application, after KeyPlayers Foundations. The admissions team reviews every application.
Every graduate has already done this work once, under grading. The final asks them to produce:
Curriculum
Modules pair lessons with quizzes. Modules marked Drill include hands-on practice on a realistic task. Downloads are available to trainees once they sign in.
Running member services for a gym or studio: leads to trials to memberships, bookings and the schedule, billing questions, freezes and cancellations within policy, retention and community, reviews, AI-assisted member comms, and the weekly member report. Builds on Virtual Assistant Foundations.
Assessment
A realistic case, worked the way a client would expect. A KeyPlayers trainer grades it against the rubric below. AI may prepare first-draft scores backed by exact quotes from the work, and the trainer decides every result.
Run a week of member services for Ironbridge Strength Co.: new leads and trials, the schedule, billing and freeze/cancel requests, at-risk members, reviews and a gym incident report.
No training, nutrition, medical or injury advice; routed correctly.
Fees, freezes and cancellations handled exactly per policy; exceptions to Andre.
A program opens to trainees only once each review below is signed off. Every sign-off records exactly which version of the content was reviewed, and lasts 12 months, so the program is reviewed again every year.
Status: Opens October 7
By application, after KeyPlayers Foundations. The admissions team reviews every application. New to KeyPlayers? Take the skills quiz, then apply. Already training with us? Open the program from your Academy account.
School of Industry Operations
The language, tools and rhythms of a specific industry.
View the schoolFor assistants
Nine real workplace situations, with your score and what each answer means. Training is free for KeyPlayers candidates.
Files open for trainees inside the Academy after sign-in.
Fast, warm follow-up that books Start Sessions without pressure.
At-risk members contacted kindly; milestones celebrated; privacy kept.
Incident escalated immediately with facts only; review reply appropriate.
Report uses the numbers Andre cares about, with reasons behind cancellations.
Written feedback on every result. A result can be appealed within 7 days, and a different trainer decides the appeal.
For businesses
KeyPlayers assistants train and are graded here. Ask us which programs fit your business and how we match you with the right person.
