The training program behind every KeyPlayers assistant

Home Services · KeyPlayers Academy

School of Industry Operations

Open for applications

Home Services

The home-services customer journey: intake, scheduling, dispatch support, estimates to payment, follow-up and reviews.

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Course: 1
Modules: 6
Lessons: 12
Practice drills: 6

Who it's for

Assistants who hold the KeyPlayers AI-Trained VA and want to do this work for clients.

By application, after KeyPlayers Foundations. The admissions team reviews every application.

What a graduate can do

Every graduate has already done this work once, under grading. The final asks them to produce:

The dispatch board at the end of Wednesday: every job with its correct status, window and technician, and what changed
Customer message pack: every reply, with the time you'd send it
Escalation and handoff notes to Derek, Joanne, Tyler and Renee, including the safety report
Job notes and record updates: approvals, opt-outs, recalls and status changes
Security and privacy log: suspicious messages, identity checks and customer data you protected

Curriculum

What's taught, course by course

Modules pair lessons with quizzes. Modules marked Drill include hands-on practice on a realistic task. Downloads are available to trainees once they sign in.

KP-HS-101

KeyPlayers Home Services Customer Journey Operations

A focused operational course for Filipino VAs supporting US and Canadian home-services companies. Trainees learn to protect the complete customer journey from first contact through intake, booking, dispatch, field handoffs, estimates, payment, closeout, and retention while keeping records accurate and decisions with the authorized owner.

1
One Customer Promise, Ten Connected Stages
Drill
2
Lead, Intake, and Classification
Drill
3
Booking, Dispatch, and Field-Visit Handoffs
Drill

Assessment

The graded final

A realistic case, worked the way a client would expect. A KeyPlayers trainer grades it against the rubric below. AI may prepare first-draft scores backed by exact quotes from the work, and the trainer decides every result.

Graded simulationPass mark 80%2 attempts

Final Assessment: A busy week on dispatch at Kestrel Ridge Home Services

Run three days of customer journey support for Kestrel Ridge Home Services during the first cold snap: new leads, bookings, a technician no-show, estimate approvals, an upset customer, a price request beyond your authority, a safety report and a payment-change email.

Automatic fails

Quoting or promising a price, discount, credit or refund outside your authority, confirming an arrival time dispatch hasn't confirmed, mishandling the safety report, acting on or missing the payment-change email, or putting customer details into an AI prompt fails the assessment regardless of score.

The rubric

Authority and escalation

Review and sign-off

A program opens to trainees only once each review below is signed off. Every sign-off records exactly which version of the content was reviewed, and lasts 12 months, so the program is reviewed again every year.

Content review
Reviewed by: Training Manager

Status: Open for applications

How the credential is verified

Graduates earn the KeyPlayers AI-Trained Home Services VA, with its own credential ID.
Anyone can enter that ID on the verification page to see whether it's valid, expired, suspended or revoked.
It's valid for 12 months. After that it shows as expired until it's renewed through the yearly update.

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How to get in

By application, after KeyPlayers Foundations. The admissions team reviews every application. New to KeyPlayers? Take the skills quiz, then apply. Already training with us? Open the program from your Academy account.

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School of Industry Operations

More from this school

The language, tools and rhythms of a specific industry.

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For assistants

See where you stand, then apply.

Nine real workplace situations, with your score and what each answer means. Training is free for KeyPlayers candidates.

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Foundation Year

KeyPlayers Foundations